FAQ

Confused?

Here are some frequently asked questions.

Q: Do you have a minimum?

A: Yes, we have a 24 piece minimum for hats & apparel and a 36 piece minimum for patches.

Q: What is your turnaround time?

A: Our turnaround times are based on your projects complexity and how many units you order.

Q: Do you offer rush order services?

A: Yes, we offer rush order services and same day embroidery for an extra fee based on your projects needs.

Q: Do you allow walk ins?

A:No, we do not allow walk ins. All shop visitors must schedule an appointment ahead of time.

Q: Can I get a quote over the phone or through instagram?

A: No. To receive a quote you must fill out the “request a quote” form on our website.

Q: Can I order one thing?

A: Unfortunately, our minimum is 24 pieces and we cannot accommodate to one piece orders.

Q: Can I bring in my own garments?

A: Yes, as long as the garments are new, organized and all the same garment. We have a 36 piece minimum for projects with customer provided garments. We also do not allow customers to bring in used or old garments.

Q: How can I pay?

A: We accept cash, check and credit card payments. If paying with a card you can pay via our paperless invoice through the invoice email. We also accept paypal.

Q: Is there a set up fee?

A: There is a one time set up fee for all embroidery projects and a re-occurring set up fee for patches and patch hats based on your projects complexity.

Q: What do you do?

A: We offer professional custom embroidery services specializing in custom head wear, patches and apparel.

Still Confused?

Email us your question and we’ll get back to you!